/* ═══════════════════════════════════════════════
   🎨 TICKET SYSTEM — STYLE.CSS
   Arabic RTL, Professional, Responsive
═══════════════════════════════════════════════ */

/* ─── CSS Variables ─── */
:root {
  --primary:       #2C3F83;
  --primary-dark:  #1A2954;
  --primary-light: #F0F4FF;
  --accent:        #3B52A1;

  --open-color:       #10B981;
  --open-bg:          #ECFDF5;
  --open-border:      #D1FAE5;
  --progress-color:   #F59E0B;
  --progress-bg:      #FFFBEB;
  --progress-border:  #FEF3C7;
  --closed-color:     #64748B;
  --closed-bg:        #F8FAFC;
  --closed-border:    #E2E8F0;

  --low-color:        #10B981;
  --low-bg:           #ECFDF5;
  --low-border:       #D1FAE5;
  --medium-color:     #F59E0B;
  --medium-bg:        #FFFBEB;
  --medium-border:    #FEF3C7;
  --high-color:       #EF4444;
  --high-bg:          #FEF2F2;
  --high-border:      #FECACA;
  --critical-color:   #DC2626;
  --critical-bg:      #FEE2E2;
  --critical-border:  #FCA5A5;

  --bg:          #F8FAFC;
  --surface:     #FFFFFF;
  --border:      #E2E8F0;
  --text-main:   #1E293B;
  --text-sub:    #475569;
  --text-muted:  #94A3B8;

  --danger:      #EC2024;
  --danger-dark: #C41A1E;

  --shadow-sm:  0 2px 4px rgba(44, 63, 131, 0.04);
  --shadow-md:  0 8px 24px rgba(44, 63, 131, 0.08);
  --shadow-lg:  0 16px 48px rgba(44, 63, 131, 0.12);

  --radius:     16px;
  --radius-sm:  10px;
  --radius-xs:  6px;
  --transition: all 0.3s cubic-bezier(0.4, 0, 0.2, 1);

  /* ─── Spacing System ─── */
  --sp-0:   0px;
  --sp-1:   4px;
  --sp-2:   8px;
  --sp-2-5: 10px;
  --sp-3:   12px;
  --sp-4:   16px;
  --sp-5:   20px;
  --sp-6:   24px;
  --sp-7:   28px;
  --sp-8:   32px;
  --sp-10:  40px;
  --sp-12:  48px;
  --sp-16:  64px;
  --sp-20:  80px;
}

/* ─── Reset ─── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html { scroll-behavior: smooth; }

body {
  font-family: 'Tajawal', sans-serif;
  background: var(--bg);
  color: var(--text-main);
  direction: rtl;
  min-height: 100vh;
  line-height: 1.6;
}

/* ─── Utility ─── */
.container { max-width: 1200px; margin: 0 auto; padding: 0 var(--sp-5); }
.hidden { display: none !important; }

/* ─── Scrollbar ─── */
::-webkit-scrollbar { width: 6px; }
::-webkit-scrollbar-track { background: var(--bg); }
::-webkit-scrollbar-thumb { background: #CBD5E1; border-radius: 10px; }

/* ═══════════════════════════════════════════════
   HEADER
═══════════════════════════════════════════════ */
.header {
  background: linear-gradient(135deg, var(--primary) 0%, var(--accent) 100%);
  color: #fff;
  padding: var(--sp-5) 0;
  position: sticky;
  top: 0;
  z-index: 200;
  box-shadow: 0 4px 25px rgba(44, 63, 131, 0.2);
}

.header-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--sp-4);
  flex-wrap: wrap;
}

.brand { display: flex; align-items: center; gap: 14px; }
.brand-icon {
  font-size: 2rem;
  background: rgba(255,255,255,.15);
  width: 52px; height: 52px;
  border-radius: 14px;
  display: flex; align-items: center; justify-content: center;
  backdrop-filter: blur(10px);
}
.brand-title { font-size: 1.4rem; font-weight: 800; letter-spacing: -0.5px; }
.brand-sub   { font-size: 0.8rem; opacity: 0.75; margin-top: 1px; }

.header-actions { display: flex; align-items: center; gap: var(--sp-4); flex-wrap: wrap; }

.stats-bar {
  display: flex;
  gap: var(--sp-2);
  flex-wrap: wrap;
}
.stat-item {
  padding: var(--sp-1) var(--sp-3);
  border-radius: 20px;
  font-size: 0.78rem;
  font-weight: 600;
  backdrop-filter: blur(8px);
}
.stat-item.open       { background: rgba(16, 185, 129, 0.15); color: #10B981; border: 1px solid rgba(16, 185, 129, 0.2); }
.stat-item.in-progress{ background: rgba(245, 158, 11, 0.15); color: #F59E0B; border: 1px solid rgba(245, 158, 11, 0.2); }
.stat-item.closed     { background: rgba(100, 116, 139, 0.15); color: #64748B; border: 1px solid rgba(100, 116, 139, 0.2); }

/* ═══════════════════════════════════════════════
   BUTTONS
═══════════════════════════════════════════════ */
.btn {
  display: inline-flex;
  align-items: center;
  gap: var(--sp-2);
  padding: var(--sp-3) var(--sp-6);
  border-radius: var(--radius-sm);
  font-family: 'Tajawal', sans-serif;
  font-size: 0.92rem;
  font-weight: 600;
  cursor: pointer;
  border: none;
  transition: var(--transition);
  text-decoration: none;
  white-space: nowrap;
}
.btn-primary {
  background: var(--primary);
  color: #fff;
  box-shadow: 0 4px 12px rgba(44, 63, 131, 0.2);
}
.btn-primary:hover { 
  background: var(--primary-dark); 
  transform: translateY(-2px); 
  box-shadow: 0 6px 18px rgba(44, 63, 131, 0.3); 
}
.btn-primary:active { transform: translateY(0); }

.btn-ghost {
  background: transparent;
  color: var(--text-sub);
  border: 1px solid var(--border);
}
.btn-ghost:hover { background: var(--bg); color: var(--text-main); }

.btn-danger {
  background: transparent;
  color: var(--danger);
  border: 1px solid #FCA5A5;
}
.btn-danger:hover { background: #FEF2F2; }

.btn-sm { padding: 8px 16px; font-size: 0.85rem; }

.btn-close {
  background: rgba(0,0,0,.06);
  border: none;
  width: 34px; height: 34px;
  border-radius: 50%;
  cursor: pointer;
  font-size: 1rem;
  display: flex; align-items: center; justify-content: center;
  transition: var(--transition);
  color: var(--text-sub);
  flex-shrink: 0;
}
.btn-close:hover { background: rgba(0,0,0,.12); color: var(--text-main); }

/* ═══════════════════════════════════════════════
   FORM OVERLAY + CARD
═══════════════════════════════════════════════ */
.form-overlay {
  position: fixed;
  inset: 0;
  background: rgba(17,24,39,.55);
  backdrop-filter: blur(6px);
  z-index: 300;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: var(--sp-5);
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.3s ease;
}
.form-overlay.active { opacity: 1; pointer-events: all; }

.form-card {
  background: var(--surface);
  border-radius: 20px;
  width: 100%;
  max-width: 620px;
  max-height: 90vh;
  box-shadow: var(--shadow-lg);
  overflow: hidden;
  transform: translateY(30px) scale(0.97);
  transition: transform 0.3s ease;
  border: 1px solid var(--border);
}
.form-overlay.active .form-card { transform: translateY(0) scale(1); }

.form-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--sp-6) var(--sp-7) var(--sp-5);
  border-bottom: 1px solid var(--border);
  background: linear-gradient(135deg, var(--primary-light), var(--surface));
}
.form-header h2 { 
  font-size: 1.25rem; 
  font-weight: 800; 
  color: var(--primary);
  display: flex;
  align-items: center;
  gap: var(--sp-2);
}

form { 
  padding: var(--sp-7) var(--sp-7);
  max-height: calc(90vh - 80px);
  overflow-y: auto;
}

.form-group { margin-bottom: var(--sp-5); }
.form-group label {
  display: block;
  font-weight: 600;
  font-size: 0.88rem;
  color: var(--text-sub);
  margin-bottom: var(--sp-2);
}
.required { color: var(--danger); }

.form-group input,
.form-group textarea {
  width: 100%;
  padding: var(--sp-4) var(--sp-4);
  border: 2px solid var(--border);
  border-radius: var(--radius-sm);
  font-size: 0.95rem;
  color: var(--text-main);
  background: var(--surface);
  transition: var(--transition);
  resize: vertical;
  font-family: inherit;
}
.form-group input:focus,
.form-group textarea:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 4px rgba(44, 63, 131, 0.15);
  transform: translateY(-1px);
}
.form-group textarea {
  min-height: 120px;
  line-height: 1.5;
}

/* ─── Radio Button Groups ─── */
.radio-group {
  display: flex;
  gap: var(--sp-3);
  flex-wrap: wrap;
}

.radio-option {
  display: flex;
  align-items: center;
  gap: var(--sp-2);
  padding: var(--sp-3) var(--sp-4);
  border: 2px solid var(--border);
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: var(--transition);
  flex: 1;
  min-width: 120px;
  justify-content: center;
}

.radio-option:hover {
  border-color: var(--primary);
  background-color: var(--primary-light);
}

.radio-option input[type="radio"] {
  margin: 0;
}

.radio-option input[type="radio"]:checked + .radio-label {
  color: var(--primary);
  font-weight: 700;
}

.radio-option input[type="radio"]:checked {
  accent-color: var(--primary);
}

.radio-option:has(input:checked) {
  border-color: var(--primary);
  background-color: var(--primary-light);
  box-shadow: 0 0 0 3px rgba(44, 63, 131, 0.1);
}

/* ─── Priority Groups ─── */
.priority-group {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(120px, 1fr));
  gap: var(--sp-2);
}

.priority-option {
  display: flex;
  align-items: center;
  gap: var(--sp-2);
  padding: var(--sp-3) var(--sp-4);
  border: 3px solid var(--border);
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: var(--transition);
  justify-content: center;
  text-align: center;
  font-weight: 600;
}

.priority-option.low {
  border-color: var(--low-border);
  background-color: var(--low-bg);
}

.priority-option.low:hover {
  border-color: var(--low-color);
  box-shadow: 0 0 0 3px rgba(16, 185, 129, 0.1);
}

.priority-option.medium {
  border-color: var(--medium-border);
  background-color: var(--medium-bg);
}

.priority-option.medium:hover {
  border-color: var(--medium-color);
  box-shadow: 0 0 0 3px rgba(245, 158, 11, 0.1);
}

.priority-option.high {
  border-color: var(--high-border);
  background-color: var(--high-bg);
}

.priority-option.high:hover {
  border-color: var(--high-color);
  box-shadow: 0 0 0 3px rgba(239, 68, 68, 0.1);
}

.priority-option.critical {
  border-color: var(--critical-border);
  background-color: var(--critical-bg);
  animation: pulse-critical 2s infinite;
}

.priority-option.critical:hover {
  border-color: var(--critical-color);
  box-shadow: 0 0 0 3px rgba(220, 38, 38, 0.2);
}

@keyframes pulse-critical {
  0%, 100% { transform: scale(1); }
  50% { transform: scale(1.02); }
}

.priority-option input[type="radio"] {
  margin: 0;
}

.priority-option input[type="radio"]:checked + .priority-label {
  font-weight: 800;
}

.priority-option:has(input:checked) {
  transform: scale(1.05);
  box-shadow: 0 4px 12px rgba(0, 0, 0, 0.15);
}

.priority-option.low:has(input:checked) {
  border-color: var(--low-color);
  background-color: var(--low-color);
  color: white;
}

.priority-option.medium:has(input:checked) {
  border-color: var(--medium-color);
  background-color: var(--medium-color);
  color: white;
}

.priority-option.high:has(input:checked) {
  border-color: var(--high-color);
  background-color: var(--high-color);
  color: white;
}

.priority-option.critical:has(input:checked) {
  border-color: var(--critical-color);
  background-color: var(--critical-color);
  color: white;
  animation: pulse-critical-selected 1s infinite;
}

@keyframes pulse-critical-selected {
  0%, 100% { 
    transform: scale(1.05); 
    box-shadow: 0 4px 12px rgba(220, 38, 38, 0.3);
  }
  50% { 
    transform: scale(1.08); 
    box-shadow: 0 6px 20px rgba(220, 38, 38, 0.4);
  }
}

.form-actions { 
  display: flex; 
  gap: var(--sp-3); 
  justify-content: flex-end; 
  margin-top: var(--sp-6); 
  padding-top: var(--sp-4);
  border-top: 1px solid var(--border);
}

/* ─── Form Responsive Design ─── */
@media (max-width: 768px) {
  .form-card {
    max-width: 95vw;
    max-height: 95vh;
    border-radius: 16px;
  }
  
  .form-header {
    padding: var(--sp-5) var(--sp-6) var(--sp-4);
  }
  
  .form-header h2 {
    font-size: 1.1rem;
  }
  
  form {
    padding: var(--sp-5) var(--sp-6);
  }
  
  .form-group {
    margin-bottom: var(--sp-4);
  }
  
  .radio-group {
    flex-direction: column;
    gap: var(--sp-2);
  }
  
  .priority-group {
    grid-template-columns: 1fr 1fr;
    gap: var(--sp-2);
  }
  
  .radio-option,
  .priority-option {
    padding: var(--sp-3) var(--sp-3);
    font-size: 0.9rem;
  }
  
  .form-actions {
    flex-direction: column;
    gap: var(--sp-2);
  }
  
  .form-actions .btn {
    width: 100%;
    order: 2;
  }
  
  .form-actions .btn-ghost {
    order: 1;
  }
}

@media (max-width: 480px) {
  .form-card {
    max-width: 98vw;
    max-height: 98vh;
    border-radius: 12px;
  }
  
  .form-header {
    padding: var(--sp-4) var(--sp-5) var(--sp-3);
  }
  
  .form-header h2 {
    font-size: 1rem;
  }
  
  form {
    padding: var(--sp-4) var(--sp-5);
  }
  
  .priority-group {
    grid-template-columns: 1fr;
    gap: var(--sp-2);
  }
  
  .form-group input,
  .form-group textarea {
    padding: var(--sp-3) var(--sp-3);
    font-size: 0.9rem;
  }
  
  .form-group textarea {
    min-height: 100px;
  }
}

/* ═══════════════════════════════════════════════
   MAIN LAYOUT
═══════════════════════════════════════════════ */
.main { padding: var(--sp-8) var(--sp-5) var(--sp-16); }

/* ─── Filter Bar ─── */
.filter-bar {
  display: flex;
  align-items: center;
  gap: var(--sp-4);
  margin-bottom: var(--sp-7);
  flex-wrap: wrap;
}
.filter-label { font-weight: 700; color: var(--text-sub); font-size: 0.9rem; }

.filter-tabs { display: flex; gap: var(--sp-2); }
.filter-tab {
  padding: var(--sp-2) var(--sp-4);
  border: 1.5px solid var(--border);
  border-radius: 20px;
  background: var(--surface);
  cursor: pointer;
  font-family: 'Tajawal', sans-serif;
  font-size: 0.85rem;
  font-weight: 600;
  color: var(--text-sub);
  transition: var(--transition);
}
.filter-tab:hover { border-color: var(--primary); color: var(--primary); }
.filter-tab.active { background: var(--primary); border-color: var(--primary); color: #fff; }

.search-box { margin-right: auto; }
.search-box input {
  padding: var(--sp-2) var(--sp-4);
  border: 1.5px solid var(--border);
  border-radius: 20px;
  font-family: 'Tajawal', sans-serif;
  font-size: 0.88rem;
  background: var(--surface);
  color: var(--text-main);
  min-width: 220px;
  transition: var(--transition);
}
.search-box input:focus { outline: none; border-color: var(--primary); }

/* ─── Tickets Grid ─── */
.tickets-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
  gap: var(--sp-5);
  margin-bottom: var(--sp-8);
}

/* ─── Responsive Design ─── */
@media (max-width: 768px) {
  .tickets-grid {
    grid-template-columns: 1fr;
    gap: var(--sp-4);
  }
  
  .card-header {
    flex-direction: column;
    align-items: flex-start;
    gap: var(--sp-2);
  }
  
  .card-badges {
    width: 100%;
    justify-content: flex-start;
    min-width: auto;
    margin-top: var(--sp-2);
  }
  
  .card-id {
    font-size: 1rem;
    padding: 4px 8px;
    min-width: 60px;
  }
  
  .request-type-badge,
  .priority-badge {
    font-size: 0.7rem;
    padding: 3px var(--sp-2);
  }
}

@media (max-width: 480px) {
  .ticket-card {
    padding: var(--sp-4);
  }
  
  .card-title {
    font-size: 0.9rem;
  }
  
  .card-id {
    font-size: 0.9rem;
    padding: 3px 6px;
    min-width: 50px;
  }
  
  .request-type-badge,
  .priority-badge {
    font-size: 0.65rem;
    padding: 2px var(--sp-1-5);
  }
}

.ticket-card {
  background: var(--surface);
  border-radius: var(--radius);
  border: 1px solid var(--border);
  padding: var(--sp-6);
  cursor: pointer;
  transition: var(--transition);
  position: relative;
  overflow: hidden;
  box-shadow: var(--shadow-sm);
}
.ticket-card::before {
  content: '';
  position: absolute;
  top: 0; right: 0;
  width: 4px;
  height: 100%;
  border-radius: 0 var(--radius) var(--radius) 0;
}
.ticket-card.status-open::before        { background: var(--open-color); }
.ticket-card.status-in_progress::before { background: var(--progress-color); }
.ticket-card.status-closed::before      { background: var(--closed-color); }

.ticket-card:hover {
  border-color: var(--primary);
  transform: translateY(-4px);
  box-shadow: var(--shadow-md);
}

.card-header { 
  display: flex; 
  align-items: flex-start; 
  justify-content: space-between; 
  gap: var(--sp-3); 
  margin-bottom: var(--sp-3); 
  flex-wrap: wrap;
}

.card-id  { 
  font-size: 1.2rem; 
  color: var(--primary); 
  font-weight: 800; 
  background: var(--primary-light);
  display: inline-block;
  padding: 6px 12px;
  border-radius: var(--radius-xs);
  border: 2px solid var(--primary);
  margin-bottom: var(--sp-2);
  min-width: 80px;
  text-align: center;
}

.card-title { 
  font-size: 1rem; 
  font-weight: 700; 
  color: var(--text-main); 
  flex: 1; 
  line-height: 1.4;
  margin-bottom: var(--sp-2);
}

.card-badges {
  display: flex;
  flex-wrap: wrap;
  gap: var(--sp-2);
  align-items: center;
  justify-content: flex-end;
  min-width: 200px;
}

.request-type-badge {
  display: inline-flex;
  align-items: center;
  gap: var(--sp-1);
  padding: 4px var(--sp-3);
  border-radius: var(--radius-sm);
  font-size: 0.75rem;
  font-weight: 600;
  border: 1px solid;
  white-space: nowrap;
}

.request-type-badge.problem {
  background-color: #FEE2E2;
  color: #DC2626;
  border-color: #DC2626;
}

.request-type-badge.development {
  background-color: #DBEAFE;
  color: #1E40AF;
  border-color: #1E40AF;
}

.priority-badge {
  display: inline-flex;
  align-items: center;
  gap: var(--sp-1);
  padding: 4px var(--sp-3);
  border-radius: var(--radius-sm);
  font-size: 0.75rem;
  font-weight: 700;
  color: white;
  border: none;
  white-space: nowrap;
  box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.priority-badge.low {
  background-color: #10B981;
  animation: none;
}

.priority-badge.medium {
  background-color: #F59E0B;
}

.priority-badge.high {
  background-color: #EF4444;
}

.priority-badge.critical {
  background-color: #DC2626;
  animation: priority-pulse-critical 1.5s infinite;
  box-shadow: 0 4px 8px rgba(220, 38, 38, 0.3);
}

@keyframes priority-pulse {
  0%, 100% { opacity: 1; }
  50% { opacity: 0.8; }
}

@keyframes priority-pulse-critical {
  0%, 100% { 
    opacity: 1; 
    transform: scale(1);
  }
  50% { 
    opacity: 0.9; 
    transform: scale(1.05);
  }
}

.badge {
  display: inline-flex;
  align-items: center;
  gap: var(--sp-1);
  padding: 3px var(--sp-2-5);
  border-radius: 20px;
  font-size: 0.75rem;
  font-weight: 700;
  flex-shrink: 0;
}
.badge.open        { background: var(--open-bg);      color: var(--open-color);     border: 1px solid var(--open-border); }
.badge.in_progress { background: var(--progress-bg);  color: var(--progress-color); border: 1px solid var(--progress-border); }
.badge.closed      { background: var(--closed-bg);    color: var(--closed-color);   border: 1px solid var(--closed-border); }

.card-desc {
  font-size: 0.88rem;
  color: var(--text-sub);
  display: -webkit-box;
  -webkit-line-clamp: 2;
  -webkit-box-orient: vertical;
  overflow: hidden;
  margin-bottom: var(--sp-3-5, 14px);
}
/* redefining a slightly more specific spacing if needed, but 12px or 16px is better */
.card-desc { margin-bottom: var(--sp-3); }

.card-footer { display: flex; align-items: center; justify-content: space-between; }
.card-customer { font-size: 0.8rem; color: var(--text-sub); font-weight: 600; }
.card-date { font-size: 0.75rem; color: var(--text-muted); }

/* ─── Empty & Loading States ─── */
.empty-state, .loading-state {
  text-align: center;
  padding: 80px 20px;
  color: var(--text-sub);
}
.empty-icon { font-size: 4rem; margin-bottom: 16px; }
.empty-state h3 { font-size: 1.2rem; font-weight: 700; margin-bottom: 8px; color: var(--text-main); }
.empty-state p { margin-bottom: 24px; font-size: 0.9rem; }

.spinner {
  width: 44px; height: 44px;
  border: 4px solid var(--border);
  border-top-color: var(--primary);
  border-radius: 50%;
  animation: spin 0.7s linear infinite;
  margin: 0 auto 16px;
}
@keyframes spin { to { transform: rotate(360deg); } }

/* ═══════════════════════════════════════════════
   DETAIL MODAL
═══════════════════════════════════════════════ */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(17,24,39,.6);
  backdrop-filter: blur(6px);
  z-index: 400;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 20px;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.3s ease;
}
.modal-overlay:not(.hidden) { opacity: 1; pointer-events: all; }

.modal {
  background: var(--surface);
  border-radius: 18px;
  width: 100%;
  max-width: 660px;
  max-height: 90vh;
  display: flex;
  flex-direction: column;
  box-shadow: var(--shadow-lg);
  transform: translateY(30px);
  transition: transform 0.3s ease;
  overflow: hidden;
}
.modal-overlay:not(.hidden) .modal { transform: translateY(0); }

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: var(--sp-5) var(--sp-6) var(--sp-4);
  border-bottom: 1px solid var(--border);
  flex-shrink: 0;
}
.modal-title-group { display: flex; flex-direction: column; gap: var(--sp-1); }
.modal-ticket-id { 
  font-size: 2rem; 
  color: var(--primary); 
  font-weight: 900; 
  background: linear-gradient(135deg, var(--primary), var(--accent));
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
  text-shadow: 0 4px 8px rgba(44, 63, 131, 0.15);
  letter-spacing: 1px;
  display: inline-block;
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  background-color: var(--primary-light);
  border: 2px solid var(--primary);
  margin-bottom: var(--sp-2);
  position: relative;
  box-shadow: 0 4px 12px rgba(44, 63, 131, 0.1);
}
.modal-title { font-size: 1.1rem; font-weight: 800; }

.modal-body {
  overflow-y: auto;
  padding: var(--sp-5) var(--sp-6);
  flex: 1;
}

.modal-meta {
  display: flex;
  align-items: center;
  gap: var(--sp-4);
  flex-wrap: wrap;
  margin-bottom: var(--sp-4);
}
.meta-item { font-size: 0.85rem; color: var(--text-sub); }

.modal-description {
  background: var(--bg);
  border-radius: var(--radius-sm);
  padding: var(--sp-4);
  margin-bottom: var(--sp-5);
}
.modal-description h4 { font-size: 0.88rem; font-weight: 700; color: var(--text-sub); margin-bottom: 8px; }
.modal-description p  { font-size: 0.95rem; color: var(--text-main); line-height: 1.7; }

/* ─── Status Changer ─── */
.status-changer {
  margin-bottom: var(--sp-6);
}
.status-changer h4 { font-size: 0.88rem; font-weight: 700; color: var(--text-sub); margin-bottom: var(--sp-3); }
.status-buttons { display: flex; gap: var(--sp-3); flex-wrap: wrap; }
.status-btn {
  padding: var(--sp-2) var(--sp-5);
  border-radius: 20px;
  border: 2px solid;
  cursor: pointer;
  font-family: 'Tajawal', sans-serif;
  font-size: 0.85rem;
  font-weight: 700;
  transition: var(--transition);
  background: transparent;
}
.status-btn.open        { color: var(--open-color);     border-color: var(--open-border); }
.status-btn.in-progress { color: var(--progress-color); border-color: var(--progress-border); }
.status-btn.closed      { color: var(--closed-color);   border-color: var(--closed-border); }
.status-btn.active-status.open        { background: var(--open-bg); }
.status-btn.active-status.in-progress { background: var(--progress-bg); }
.status-btn.active-status.closed      { background: var(--closed-bg); }
.status-btn:hover { opacity: 0.8; }

/* ─── Comments ─── */
.comments-section h4 { font-size: 0.88rem; font-weight: 700; color: var(--text-sub); margin-bottom: var(--sp-4); }

.comments-list { display: flex; flex-direction: column; gap: var(--sp-3); margin-bottom: var(--sp-5); }

.comment-item {
  background: var(--bg);
  border-radius: var(--radius-sm);
  padding: var(--sp-3) var(--sp-4);
  border-right: 3px solid var(--primary-light);
  animation: slideIn 0.3s ease;
}
@keyframes slideIn { from { opacity: 0; transform: translateY(8px); } to { opacity: 1; transform: translateY(0); } }

.comment-author { font-size: 0.8rem; font-weight: 700; color: var(--primary); margin-bottom: var(--sp-1); }
.comment-text   { font-size: 0.9rem; color: var(--text-main); line-height: 1.6; }
.comment-date   { font-size: 0.73rem; color: var(--text-muted); margin-top: var(--sp-1); }

.no-comments { text-align: center; color: var(--text-muted); font-size: 0.88rem; padding: 20px; }

.add-comment {
  background: var(--bg);
  border-radius: var(--radius-sm);
  padding: var(--sp-4);
  border: 1.5px dashed var(--border);
}
.add-comment .form-group { margin-bottom: var(--sp-3); }
.add-comment input {
  width: 100%;
  padding: var(--sp-2) var(--sp-3);
  border: 1.5px solid var(--border);
  border-radius: var(--radius-xs);
  font-family: 'Tajawal', sans-serif;
  font-size: 0.88rem;
  background: var(--surface);
  transition: var(--transition);
}
.add-comment input:focus { outline: none; border-color: var(--primary); }

.comment-input-row {
  display: flex;
  gap: var(--sp-3);
  align-items: flex-end;
}
.comment-input-row textarea {
  flex: 1;
  padding: var(--sp-2) var(--sp-3);
  border: 1.5px solid var(--border);
  border-radius: var(--radius-xs);
  font-family: 'Tajawal', sans-serif;
  font-size: 0.88rem;
  background: var(--surface);
  resize: none;
  transition: var(--transition);
}
.comment-input-row textarea:focus { outline: none; border-color: var(--primary); }

.modal-footer {
  padding: var(--sp-4) var(--sp-6);
  border-top: 1px solid var(--border);
  flex-shrink: 0;
}

/* ═══════════════════════════════════════════════
   TOAST
═══════════════════════════════════════════════ */
.toast {
  position: fixed;
  bottom: 28px;
  left: 50%;
  transform: translateX(-50%) translateY(20px);
  background: #1F2937;
  color: #fff;
  padding: 13px 28px;
  border-radius: 30px;
  font-size: 0.92rem;
  font-weight: 600;
  z-index: 9999;
  box-shadow: 0 8px 32px rgba(0,0,0,.25);
  opacity: 0;
  transition: all 0.35s cubic-bezier(0.34, 1.56, 0.64, 1);
  white-space: nowrap;
  max-width: 90vw;
}
.toast.show {
  opacity: 1;
  transform: translateX(-50%) translateY(0);
}
.toast.success { background: var(--open-color); }
.toast.error   { background: var(--danger); }

/* ═══════════════════════════════════════════════
   RESPONSIVE
═══════════════════════════════════════════════ */
@media (max-width: 768px) {
  .header-inner { flex-direction: column; align-items: flex-start; }
  .header-actions { width: 100%; justify-content: space-between; }
  .stats-bar { order: 2; width: 100%; }
  .filter-bar { flex-direction: column; align-items: flex-start; }
  .search-box { width: 100%; }
  .search-box input { width: 100%; min-width: unset; }
  .tickets-grid { grid-template-columns: 1fr; }
  .modal { max-height: 95vh; border-radius: 16px 16px 0 0; align-self: flex-end; margin-top: auto; }
  .modal-overlay { align-items: flex-end; padding: 0; }
  .status-buttons { flex-direction: column; }
  .status-btn { text-align: center; }
  .comment-input-row { flex-direction: column; }
  .comment-input-row .btn { width: 100%; justify-content: center; }
}

@media (max-width: 480px) {
  .brand-title { font-size: 1.15rem; }
  .filter-tabs { flex-wrap: wrap; }
}

/* ═══════════════════════════════════════════════
   USER WIDGET (Header)
═══════════════════════════════════════════════ */
.user-widget {
  display: none; /* shown via JS after login */
  align-items: center;
  gap: var(--sp-3);
  background: rgba(255,255,255, 0.1);
  border: 1px solid rgba(255,255,255, 0.15);
  border-radius: 50px;
  padding: var(--sp-2) var(--sp-4) var(--sp-2) var(--sp-2);
  backdrop-filter: blur(12px);
}

.user-avatar {
  width: 36px; height: 36px;
  background: rgba(255,255,255,.25);
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1rem;
  font-weight: 800;
  color: #fff;
  flex-shrink: 0;
}

.user-info { line-height: 1.2; }
.user-name {
  font-size: 0.85rem;
  font-weight: 700;
  color: #fff;
}
.user-role {
  font-size: 0.72rem;
  opacity: 0.85;
}

.btn-logout {
  background: rgba(255,255,255,.15);
  border: none;
  width: 30px; height: 30px;
  border-radius: 50%;
  cursor: pointer;
  font-size: 0.95rem;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: var(--transition);
  color: #fff;
  flex-shrink: 0;
}
.btn-logout:hover { background: rgba(255,255,255,.3); }

/* Extra header buttons */
.btn-reports {
  background: rgba(255,255,255,.15);
  color: #fff;
  border: 1.5px solid rgba(255,255,255,.35);
  backdrop-filter: blur(8px);
}
.btn-reports:hover { background: rgba(255,255,255,.25); }

.btn-users {
  background: rgba(44, 63, 131, .15);
  color: #fff;
  border: 1.5px solid rgba(255,255,255, .3);
  backdrop-filter: blur(8px);
}
.btn-users:hover { background: rgba(44, 63, 131, 0.25); }


/* ═══════════════════════════════════════════════
   REPORTS PANEL
═══════════════════════════════════════════════ */
.reports-card {
  max-width: 680px;
}

.reports-body {
  padding: var(--sp-6) var(--sp-7);
  overflow-y: auto;
  max-height: calc(90vh - 80px);
}

.reports-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(170px, 1fr));
  gap: var(--sp-3);
  margin-bottom: var(--sp-7);
}

.report-card {
  border-radius: var(--radius);
  padding: var(--sp-5) var(--sp-4);
  text-align: center;
  border: 1.5px solid transparent;
  transition: var(--transition);
}
.report-card:hover { transform: translateY(-3px); }

.report-card.primary  { background: var(--primary-light);      border-color: #CBD5E1; }
.report-card.success  { background: var(--open-bg);            border-color: var(--open-border); }
.report-card.warning  { background: var(--progress-bg);        border-color: var(--progress-border); }
.report-card.neutral  { background: var(--closed-bg);          border-color: var(--closed-border); }
.report-card.accent   { background: #F8FAFC;                   border-color: #E2E8F0; }
.report-card.info     { background: #F1F5F9;                   border-color: #E2E8F0; }

.report-icon  { font-size: 1.6rem; margin-bottom: var(--sp-2); }
.report-value { font-size: 1.8rem; font-weight: 800; color: var(--text-main); line-height: 1; }
.report-label { font-size: 0.78rem; color: var(--text-sub); font-weight: 600; margin-top: var(--sp-1-5, 6px); }


/* ═══════════════════════════════════════════════
   USERS MANAGEMENT PANEL
═══════════════════════════════════════════════ */
.users-card {
  max-width: 780px;
}

.users-panel-body {
  padding: var(--sp-6) var(--sp-7);
  overflow-y: auto;
  max-height: calc(90vh - 80px);
}

.add-user-form {
  background: var(--bg);
  border-radius: var(--radius);
  padding: var(--sp-5) var(--sp-5);
  margin-bottom: var(--sp-6);
  border: 1.5px dashed var(--border);
}
.add-user-form h4 {
  font-size: 0.9rem;
  font-weight: 700;
  color: var(--text-sub);
  margin-bottom: var(--sp-4);
}
.add-user-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--sp-3);
  margin-bottom: var(--sp-4);
}
.add-user-grid .form-group { margin-bottom: 0; }
.add-user-grid select {
  width: 100%;
  padding: 11px 14px;
  border: 1.5px solid var(--border);
  border-radius: var(--radius-sm);
  font-family: 'Tajawal', sans-serif;
  font-size: 0.92rem;
  background: var(--surface);
  color: var(--text-main);
  transition: var(--transition);
}
.add-user-grid select:focus { outline: none; border-color: var(--primary); }

.users-table-wrap { overflow-x: auto; }
.users-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.88rem;
}
.users-table th {
  background: var(--bg);
  padding: var(--sp-2) var(--sp-3);
  text-align: right;
  font-weight: 700;
  color: var(--text-sub);
  border-bottom: 2px solid var(--border);
  white-space: nowrap;
}
.users-table td {
  padding: var(--sp-2) var(--sp-3);
  border-bottom: 1px solid var(--border);
  color: var(--text-main);
}
.users-table tr:hover td { background: var(--bg); }

.role-pill {
  display: inline-block;
  padding: 3px 10px;
  border-radius: 12px;
  font-size: 0.76rem;
  font-weight: 700;
}
.role-pill.admin    { background: #E9ECF3; color: #2C3F83; }
.role-pill.support  { background: #F0F4FF; color: #3B52A1; }
.role-pill.customer { background: #F7FAFC; color: #475569; }

.btn-del-user {
  background: #FEF2F2;
  border: 1px solid #FCA5A5;
  color: var(--danger);
  border-radius: var(--radius-xs);
  cursor: pointer;
  padding: var(--sp-1) var(--sp-2-5);
  font-size: 0.88rem;
  transition: var(--transition);
}
.btn-del-user:hover { background: #FEE2E2; }

.btn-edit-user {
  background: var(--primary-light);
  border: 1px solid rgba(44, 63, 131, 0.2);
  color: var(--primary);
  border-radius: var(--radius-xs);
  cursor: pointer;
  padding: var(--sp-1) var(--sp-2-5);
  font-size: 0.88rem;
  transition: var(--transition);
}
.btn-edit-user:hover { background: rgba(44, 63, 131, 0.15); }


/* ═══════════════════════════════════════════════
   RESPONSIVE — new elements
═══════════════════════════════════════════════ */
@media (max-width: 768px) {
  .user-widget { padding: var(--sp-1) var(--sp-3) var(--sp-1) var(--sp-1); }
  .user-info   { display: none; }
  .add-user-grid { grid-template-columns: 1fr; }
  .reports-grid  { grid-template-columns: repeat(2, 1fr); }
  .perf-name     { min-width: 100px; font-size: 0.8rem; }
}
@media (max-width: 480px) {
  .reports-grid { grid-template-columns: 1fr 1fr; }
  .users-card, .reports-card { max-width: 100%; }
}

/* --- Attachments --- */
.attachments-section { margin-top: var(--sp-6); padding-top: var(--sp-5); border-top: 1px solid var(--border); }
.attachments-section h4 { font-size: 0.88rem; font-weight: 700; color: var(--text-sub); margin-bottom: var(--sp-3); }
.attachments-list { display: flex; flex-wrap: wrap; gap: var(--sp-2); }
.attachment-item { background: var(--bg); border: 1.5px solid var(--border); border-radius: var(--radius-sm); padding: var(--sp-2) var(--sp-3); transition: var(--transition); }
.attachment-item:hover { border-color: var(--primary); background: var(--primary-light); }
.attachment-link { text-decoration: none; display: flex; align-items: center; gap: var(--sp-2); color: var(--text-main); font-size: 0.85rem; font-weight: 600; }
.att-icon { font-size: 1.1rem; }
.att-name { max-width: 150px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }

/* 
   COMPANIES MANAGEMENT PANEL
   Styling for the companies management interface
*/
.btn-companies {
  background: rgba(255,255,255,.15);
  color: #fff;
  border: 1.5px solid rgba(255,255,255,.35);
  backdrop-filter: blur(8px);
}
.btn-companies:hover { background: rgba(255,255,255,.25); }

.companies-card {
  max-width: 800px;
}

.companies-panel-body {
  padding: var(--sp-6) var(--sp-7);
  overflow-y: auto;
  max-height: calc(90vh - 80px);
}

/* Add Company Form */
.add-company-form {
  background: linear-gradient(135deg, var(--primary-light) 0%, rgba(44, 63, 131, 0.05) 100%);
  border-radius: var(--radius);
  padding: var(--sp-6) var(--sp-5);
  margin-bottom: var(--sp-7);
  border: 2px solid var(--primary-light);
  position: relative;
  overflow: hidden;
}
.add-company-form::before {
  content: '';
  position: absolute;
  top: 0;
  right: 0;
  width: 100px;
  height: 100px;
  background: radial-gradient(circle, rgba(44, 63, 131, 0.1) 0%, transparent 70%);
  border-radius: 50%;
  transform: translate(30px, -30px);
}

.add-company-form h4 {
  font-size: 1rem;
  font-weight: 700;
  color: var(--primary);
  margin-bottom: var(--sp-5);
  display: flex;
  align-items: center;
  gap: var(--sp-2);
}

.add-company-grid {
  display: grid;
  grid-template-columns: 1fr 1.5fr;
  gap: var(--sp-4);
  margin-bottom: var(--sp-5);
}
.add-company-grid .form-group { margin-bottom: 0; }

.add-company-grid input {
  width: 100%;
  padding: var(--sp-3) var(--sp-4);
  border: 2px solid var(--border);
  border-radius: var(--radius-sm);
  font-family: 'Tajawal', sans-serif;
  font-size: 0.95rem;
  background: var(--surface);
  color: var(--text-main);
  transition: var(--transition);
}
.add-company-grid input:focus {
  outline: none;
  border-color: var(--primary);
  box-shadow: 0 0 0 3px rgba(44, 63, 131, .12);
  transform: translateY(-1px);
}

/* Companies Table */
.companies-table-wrap {
  background: var(--surface);
  border-radius: var(--radius);
  border: 1px solid var(--border);
  overflow: hidden;
  box-shadow: var(--shadow-sm);
}

.companies-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 0.9rem;
}

.companies-table thead {
  background: linear-gradient(135deg, var(--bg) 0%, rgba(44, 63, 131, 0.02) 100%);
}

.companies-table th {
  padding: var(--sp-4) var(--sp-4);
  text-align: right;
  font-weight: 700;
  color: var(--text-sub);
  border-bottom: 2px solid var(--primary-light);
  white-space: nowrap;
  font-size: 0.85rem;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.companies-table td {
  padding: var(--sp-4) var(--sp-4);
  border-bottom: 1px solid var(--border);
  color: var(--text-main);
  vertical-align: middle;
}

.companies-table tbody tr {
  transition: var(--transition);
  position: relative;
}

.companies-table tbody tr:hover {
  background: var(--bg);
  transform: translateX(2px);
}

.companies-table tbody tr:hover td {
  color: var(--text-main);
}

/* Company name styling */
.companies-table td:nth-child(2) {
  font-weight: 600;
  color: var(--primary);
}

/* Company description styling */
.companies-table td:nth-child(3) {
  color: var(--text-sub);
  font-size: 0.85rem;
  line-height: 1.4;
  max-width: 300px;
}

/* Date styling */
.companies-table td:nth-child(4) {
  color: var(--text-muted);
  font-size: 0.8rem;
  font-family: monospace;
}

/* Action buttons */
.btn-add-admin {
  background: linear-gradient(135deg, var(--primary) 0%, var(--accent) 100%);
  color: #fff;
  border: none;
  border-radius: var(--radius-xs);
  cursor: pointer;
  padding: var(--sp-2) var(--sp-3);
  font-size: 0.85rem;
  font-weight: 600;
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: var(--sp-1);
  box-shadow: 0 2px 8px rgba(44, 63, 131, 0.2);
}
.btn-add-admin:hover {
  transform: translateY(-2px);
  box-shadow: 0 4px 12px rgba(44, 63, 131, 0.3);
  background: linear-gradient(135deg, var(--primary-dark) 0%, var(--primary) 100%);
}
.btn-add-admin:active {
  transform: translateY(0);
}

/* Edit Company Button */
.btn-edit-company {
  background: linear-gradient(135deg, #F59E0B 0%, #D97706 100%);
  color: #fff;
  border: none;
  border-radius: var(--radius-xs);
  cursor: pointer;
  padding: var(--sp-2) var(--sp-3);
  font-size: 0.85rem;
  font-weight: 600;
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: var(--sp-1);
  box-shadow: 0 2px 8px rgba(245, 158, 11, 0.2);
}
.btn-edit-company:hover {
  transform: translateY(-2px);
  box-shadow: 0 4px 12px rgba(245, 158, 11, 0.3);
  background: linear-gradient(135deg, #D97706 0%, #B45309 100%);
}
.btn-edit-company:active {
  transform: translateY(0);
}

/* Delete Company Button */
.btn-delete-company {
  background: linear-gradient(135deg, #EF4444 0%, #DC2626 100%);
  color: #fff;
  border: none;
  border-radius: var(--radius-xs);
  cursor: pointer;
  padding: var(--sp-2) var(--sp-3);
  font-size: 0.85rem;
  font-weight: 600;
  transition: var(--transition);
  display: inline-flex;
  align-items: center;
  gap: var(--sp-1);
  box-shadow: 0 2px 8px rgba(239, 68, 68, 0.2);
}
.btn-delete-company:hover {
  transform: translateY(-2px);
  box-shadow: 0 4px 12px rgba(239, 68, 68, 0.3);
  background: linear-gradient(135deg, #DC2626 0%, #B91C1C 100%);
}
.btn-delete-company:active {
  transform: translateY(0);
}

/* Empty state for companies */
.companies-table-wrap:empty::before {
  content: 'No companies found';
  display: block;
  text-align: center;
  padding: var(--sp-10);
  color: var(--text-muted);
  font-size: 0.9rem;
}

/* Responsive design for companies panel */
@media (max-width: 768px) {
  .companies-card {
    max-width: 100%;
    margin: 0;
  }
  
  .add-company-grid {
    grid-template-columns: 1fr;
    gap: var(--sp-3);
  }
  
  .companies-table-wrap {
    overflow-x: auto;
    border-radius: var(--radius-sm);
  }
  
  .companies-table {
    min-width: 600px;
  }
  
  .companies-table th,
  .companies-table td {
    padding: var(--sp-3) var(--sp-2);
    font-size: 0.85rem;
  }
  
  .add-company-form {
    padding: var(--sp-4) var(--sp-3);
  }
  
  .companies-panel-body {
    padding: var(--sp-4) var(--sp-3);
  }
}

@media (max-width: 480px) {
  .companies-table th:nth-child(3),
  .companies-table td:nth-child(3) {
    display: none;
  }
  
  .companies-table {
    min-width: 500px;
  }
  
  .btn-add-admin {
    padding: var(--sp-1) var(--sp-2);
    font-size: 0.8rem;
  }
}

/* ─── Shared Classes moved from Inline ─── */
.m-auto-10 { margin: var(--sp-10) auto !important; }
.m-auto-8 { margin: var(--sp-8) auto !important; }
.p-0-10 { padding: var(--sp-2) 0 !important; }
.mt-2 { margin-top: var(--sp-2) !important; }
.mt-4 { margin-top: var(--sp-4) !important; }
.mt-6 { margin-top: var(--sp-6) !important; }
.p-5 { padding: var(--sp-5) !important; }
.w-full { width: 100% !important; }
.p-2 { padding: var(--sp-2) !important; }
.flex-end-gap-3 { display: flex; gap: var(--sp-3); justify-content: flex-end; align-items: center; }
.max-w-500 { max-width: 500px !important; }